Case Studies

COGNIVISION ENTERPRISE SOFTWARE IS BEING USED BY SEVERAL BANKS TO SUPPORT THEIR DIGITAL TRANSFORMATION INITIATIVES WITHIN THEIR INTERNAL OPERATIONS IN TWO MAIN AREAS, CUSTOMER ENGAGEMENT AND INTERNAL OPERATIONS.
THE CASE STUDIES ARE PRIMARILY FROM A TOP 50 US BANK THAT IS A SUBSIDIARY OF A MAJOR GLOBAL BANK. 
THE BANK HAS MIGRATED TO A TRULY PAPERLESS OFFICE THROUGHOUT THEIR OPERATIONS LARGELY DUE TO THE EASE OF USE OF THE COGNITIVE VIEWER AND ITS INTEGRATED SET OF FUNCTIONALITIES BUILT INTO THE SOFTWARE PLATFORM IN CAPTURING, MANAGING AND WORKING WITH DIGITAL DOCUMENTS.  THE BANK IS EXPERIENCING AND OVERALL PRODUCTIVITY IMPROVEMENT OF 20-25% THROUGHOUT THEIR INTERNAL OPERATIONS.
CogniVision is being used to provide Relationship Managers (RMs) with enhanced real-time capabilities in their day-to-day interactions with customers making them more effective and efficient. 
  • 10x faster content search for RMs to be able to answer customer questions in real time during meetings or on the phone, dramatically reducing follow up calls and wasted time.
  • Ability to search for existing customer documents across business units within the bank eliminating repeated requests for documents already provided.
  • Means to capture and onboard with a few clicks incoming customer documents sent digitally as attachments to emails.  This is becoming increasingly important with digital documents accounting for well over 70-80% of all customer submissions.
  • CogniVision platform, with its 10x faster keyword content search capability is critical to this department that has the highest percent of unstructured documents.
  • Trust departments are experiencing a 20-25% improvement in overall productivity, and Group Workspace feature enables more efficient collaboration of RMs with Operational Teams.
  • Uses the CogniVision platform to seamlessly navigate between highly complex nested trust accounts and to manage their work-in-process documents with greater efficiency.  
  • Ad Hoc workflow within CogniVision supplements structured processing within Line of Business (LOB) software.
  • Banks use CogniVision for their internal audit and compliance needs.
  • CogniVision has helped FDIC reduce audit times by 25-33%.
  • With CogniVision’s powerful search, underwriters are able to find information 10x faster with a 50% improvement in overall productivity.
  • Additionally, a centralized indexing department is 80% more productive using CogniVision’s Capture Module to review, edit, index and archive both digital and scanned paper documents, with highly efficient exception handling capabilities.
  • This department has high percentage of unstructured documents and content formats. 
  • CogniVision’s keyword content search plays a crucial role in improving the productivity of knowledge workers in their day to day operations. 
  • The legal department uses CogniVision to search for information extremely fast within case matter files digitized and archived with minimal metadata indexing.

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Pasadena, CA 91105

Phone:  (626) 844-2050

Email: info@cognivision.com