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Customer Success
Our customers are transforming to digital enterprises. See how.
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Better Engagement
City National Bank found that in many departments access to unstructured documents across business units was the weak link in tying their customer engagement system to their core backing system. CogniVision has filled that void perfectly, eliminating paper and providing an image-centric user interface that has been adopted enterprise wide.
Challenges:
• Paper-centric non-compliant operations
• Poorly indexed and unsearchable image files
• Poor acceptance of FileNet user experience
• Opaque and unpredictable processes
Results:
• Improved client engagement and support
• Access to all client documents
• Digitize upfront for downstream processing
• Compliant and auditable system of record
Integrations:
• IBM FileNet
• SharePoint
• Salesforce
• Box
